Fix problems in Drive for desktop

If some or all your files are not syncing between your computer and My Drive, y'all tin endeavour to fix the problem.

Basic troubleshooting

Hither are some general problems yous might see:

  • Files non syncing between your computer and My Drive.
  • Drive for desktop stops or quits all of a sudden
  • Unknown error occurred

Some ways yous tin resolve these types of error include:

  • Checking your internet connexion
  • Restarting Drive for desktop
  • Restarting your computer
  • Disconnecting and reconnecting your account
  • Reinstalling Bulldoze for desktop

Fix mistake messages

Y'all don't have enough storage

You demand plenty Google and local storage to sync files. Local storage includes your hard drive and whatsoever other removable devices (USBs, external hard drives, etc.) that yous use.

If you don't have enough Google storage, gratis upward space or go more storage from Google One. If y'all sync changes to a file you lot don't ain and the owner doesn't have enough storage, the changes won't sync. To sync changes, reach out to the file owner to either transfer buying or ask them to manage their storage.

If you don't accept enough local storage, free up space.

You don't have permissions to sync files

You don't have sufficient Google Drive permission to sync changes yous've made.

To sync these files, contact the owner of the file or folder you want to sync and asking admission. If the file or folder is in a shared drive, contact the shared drive'south admin or managing director for access.

Your computer won't allow you to sync files

Drive for desktop needs permission from your computer to sync files.

To sync these files, give full deejay admission or Apple tree Photos access by irresolute your Security & Privacy settings in Arrangement Preferences. You tin also bank check permissions on the file.

Files are too large or too modest

These items tin't be backed up to Google Photos:

  • Photos larger than 200 MB or 150 MP
  • Videos larger than ten GB
  • Files that are smaller than 256 x 256 pixles

If your file is too large, you can:

  • Reduce size of photo/video
  • Delete photograph/video
  • Motion photo/video to a non-syncing folder

If your file is too pocket-sized, you can:

  • Delete photo/video
  • Movement photo/video to a non-syncing folder

Can't locate folder

If you lot moved the Google Drive folder to a new identify on your computer

  1. On your computer, open up Bulldoze for desktop.
  2. On the notification, click Locate.
  3. Select your renamed version and thenclick Open up.
  4. Google Drive will reconnect.

If you renamed your Google Drive folder

  1. On your calculator, open up Bulldoze for desktop.
  2. On the notification, click Locate.
  3. Select your renamed version and thenclick Open.
  4. Google Drive volition reconnect.

If you deleted the folder you lot are mirroring your My Drive to

  1. On your figurer, open up Drive for desktop.
  2. On the notification, click Terminate syncing this directory.

If you lot don't want to sync that binder anymore

  1. On your computer, open Bulldoze for desktop.
  2. Become to Preferences and thenselect the binder and uncheck Drive and/or Photos.

After you lot locate your missing binder, it will take some fourth dimension for Drive for desktop to consummate.

Can't locate files in the cloud

Changes can't be synced because the file has been deleted or moved to trash in Drive web.

To sync changes, restore the item from Bulldoze trash. If the detail isn't in trash, y'all tin remove information technology from the syncing folder and add information technology back. If you don't want to sync changes and want to resolve the fault, delete the file from your calculator.

Can't locate files on your reckoner

Changes tin can't be synced considering the file may have been deleted or moved to trash on your computer.

To sync changes, restore the item from your computer's trash.

Files exceed bandwidth, upload, or download limits

Tin can't upload Google files

The Google file y'all're trying to upload may exist invalid. To resolve the fault, delete the invalid .gdoc file on your computer.

Fix a corrupted directory on Mac

Important: You need to exist an ambassador for your computer and enter your computer password to complete these steps.

If you utilize Bulldoze for desktop on MacOS Mojave or Loftier Sierra, permissions required to sync Drive files tin can go corrupted.

To resolve this issue:

  1. On your calculator, click Finder and then Applications.
  2. Open up the Utilities binder.
  3. Click Last.
  4. Enter sudo kextcache -clear
  5. Printing Return.
  6. Enter sudo mv /private/var/db/KernelExtensionManagement /private/var/db/KernelExtensionManagementBackup
  7. Printing Return.
  8. Enter sudo kextutil -l /Library/Google/DriveFS/dfsfuse.kext
  9. Printing Return.
  10. Launch Drive for desktop.

Tin can't load account

Some reasons your account won't load include:

  • Y'all aren't connected to the internet.
  • You don't take any available drive letters (Windows merely).
  • Your proxy settings don't allow Drive for desktop to run.
  • Your admin doesn't let Bulldoze for desktop for your arrangement or on your device.

To load your account:

  • Make sure yous're connected to the net.
  • Free upwards a bulldoze letter of the alphabet and restart the application (Windows only).
  • Disconnect and reconnect your account.
  • Contact your administrator.

Send feedback

  1. On your computer, open up Drive for desktop.
  2. Click SettingsSettings and then Send feedback.
  3. Blazon your feedback.
  4. To give united states of america insight into what is incorrect, clickInclude diagnostic logs.
  5. Click Submit.

Send an mistake report to Google

Step 1: Get a Written report ID for Google Drive

  1. On your computer, click Drive for desktop.
    • Mac:Drive for desktop is found in the menu bar at the top right of your desktop screen.
    • Windows: Drive for desktop is found in the taskbar at the bottom right of your desktop screen.
  2. While holding down the Shift key, click More More.
  3. Click Enable diagnostic mode.
  4. Click Start logging.
  5. Reproduce the trouble y'all experienced. For example, you may get an error when you add a file to the Google Drive folder on your computer. Repeat that action while logging is active. When you're done, click Send report to Google.
  6. When the report is sent, yous'll get a Report ID.

Step 2: Mail the Report ID to the Google Drive Help forum

Important: Don't post whatsoever personal information on the forums, such as email address, phone number, or financial information.

  1. Become to the assist forum. At the moment, the forum is available in English, Spanish, and Portuguese.
  2. At the top right, click New Topic.
  3. For "Question," type "Drive Sync Customer Log."
  4. Below "Question," type your Written report ID and a clarification of your issue. Yous can include screenshots, OS versions, or any other data you think may help.
  5. Click POST.

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